Turning the voice of the customer into value: an AI contact center for better customer experience

Yuichi Takarabe, CEO of Flyle, which has announced a 1.88 billion yen Series A round, and Keisuke Tatsuoka of ALPHA, the lead investor, talk about his student startup, his time at ZUU, the pivot from a SaaS product for product managers, and his thinking on transforming customer experience.

Topics include an “AI operator” that answers phone, chat and email around the clock, moving to the United States two weeks after the Great East Japan Earthquake and running a student startup out of a sleeping bag, and the investor’s view of a market worth 2 to 3 trillion yen.